“Being part of PinnacleCare’s mission allows me to take part in our Members’ wellness journey. I have the privilege to help our Members access the absolute best healthcare in the world. What could be better than that?” — Joanna Werner
    
    

Joanna Werner, Regional Director, Member Services

Joanna joined PinnacleCare in 2003, and has spent two years developing her advocacy skills and gaining valuable experience navigating the complex healthcare system on her Members’ behalf. Joanna earned her Bachelor of Arts in Psychology from University of Maryland.

Prior to joining PinnacleCare, Joanna worked as a Mental Health Associate at Johns Hopkins Bayview Medical Center. In this position, Joanna coordinated care for children and their families, acting as a liaison between the family, doctors and social workers to ensure the needs of her patients were met, typically in crisis situations. Joanna’s key to success in this position was to build strong relationships within her department and throughout the hospital to gain expedited access to appropriate treatment, therefore reducing stress for both the patient and their family.

Joanna now brings her passion for service and excellence to her new role as Regional Director, Member services. She is busy helping her Advocate Team in PinnacleCare's Baltimore office develop new skills, systems and approaches to enable them to provide PinnacleCare's Members with effective and efficient healthcare experiences.