How do you manage privacy and confidentiality?

PinnacleCare takes the confidentiality and privacy of our Members’ medical information very seriously, not only from a legal standpoint, but from a moral and ethical perspective as well.

Our staff, including our PinnacleCare Advocates, executive team, and sales and marketing team, is trained in all aspects of privacy and confidentiality. Every employee executes a confidentiality agreement at the time of his or her employment. The Member’s healthcare is handled confidentially by the PinnacleCare Advocate Team.

Our goal is to help our Members get the very best healthcare for their families, and we accomplish this goal by working as a team and tapping into our extensive knowledge network. Although we are not required to be, we are HIPAA-compliant. All medical records are scanned into our secure, password protected server, and all paper records are kept securely stored.

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