A PinnacleCare Member experienced a serious medical problem as a child, and developed complications, as he grew older. Specialists advised his family that the situation could potentially reoccur in young adulthood. When his family joined PinnacleCare, their PinnacleCare Advocate team prepared a comprehensive contingency plan in the event that this health issue arose during the young man's extensive travel- including specialist contact information at specified Centers of Excellence. PinnacleCare also electronically stored his medical records relevant to the issue, enabling prompt transfer to a treating physician.

Recently, the Member was vacationing in Central America when he experienced symptoms consistent with his prior complications. His PinnacleCare Advocate simultaneously arranged his transportation and appointment with a top specialist of his choosing in Los Angeles. Arriving in the evening, the physician's office was closed, but the physician agreed to meet the Member at the emergency room. The emergency management process PinnacleCare established comforted and assured the young man's parents that their son would be competently examined and treated by experts of their choosing.