Daily management of an ongoing medical issue takes a huge emotional, physical and financial toll on everyone involved, whether it is the patient or the patient’s family. With the complexities of today’s healthcare world, it can become overwhelming to handle. Getting an outside expert to manage the process lets the affected person focus on feeling better and lets the family do their job, providing loving support.

What do PinnacleCare Advocates do to make things easier?

Our Advocates are experienced in handling complex medical matters and assured in coordinating the many details of an ongoing illness or obtaining an elusive diagnosis. They are savvy about navigating the medical system, getting you the best care, and coordinating all aspect of the process.

What is the difference between specialists PinnacleCare identifies vs. my primary physician referrals?

Our process of identifying the best specialists for you is not limited by geography or personal physician relationships. We combine extensive, objective data on physicians’ experience, procedures and outcomes and the counsel of our top-ranked Medical Advisory Board members. This information is arguably the most important factor in the best possible medical outcomes.

Why are available medical records so crucial?

Treatment for illness or injury is vastly improved when physicians have detailed individual medical records. When a person has an existing condition, available records can be life-saving.

Why doe Circle of Care include consideration of alternative therapies?

Helpful non-medical advances have been discovered in recent years. We have identified many to significantly improve medical results and comfort of Members. yet, there are equally as many highly publicized alternatives that are unproven, sometimes harmful and offered for profit, not real results. PinnacleCare takes account of your medical history and finds evidence-based alternative therapies to enhance your medical results and overall wellness.

How often may we call the PinnacleCare Advocate Hotline?

As often as you wish! When dealing with a chronic medical issue or a seemingly minor question, many people choose not to "bother" their physicians. A quick call to our PinnacleCare Advocate Hotline can provide reassurance. Should the question merit medical attention, the PinnacleCare Advocate will advise you to call your PinnacleCare Advocates to arrange immediate care.

What does pre-travel preparedness do?

First, your PinnacleCare Advocates will identify qualified specialists abroad for your medical needs and alert them prior to your arrival. You will receive detailed contact information and relevant, destination-specific risks. Once abroad, your Advocates are available 24/7 to coordinate assistance should a flare-up or medical need arise.

PinnacleCare provides internationally-recognized letters of guarantee for hospital admission abroad. Foreign hospitals often deny entry without a guarantee, even in a crisis. If your condition requires resources unavailable in your locale, we arrange safe air transport from hospital to hospital, into qualified medical hands, at no cost to you.

How quickly can you get started?

Immediately, and what a relief for the entire family! If you would like wellness support for all family members, ask your Advocate about a Circle of Care family upgrade.