A Member reported in that her father-in-law came down with a mild case of pneumonia shortly after a vacation. His doctor prescribed antibiotics that made him very sick to his stomach – so sick in fact, that he could not keep the medicine or anything else down. When his daughter-in-law called him to find out how he was doing, and heard how sick he was sounding, she immediately contacted PinnacleCare via our 24/7 hotline and got the Advocate on call. One call led to another and the Advocate team across offices was able to get a different prescription for the Member that day. Within a week’s time, the Member’s father-in-law was back to normal.