PinnacleCare's FAQs
Frequently Asked Questions
What does PinnacleCare do?
PinnacleCare is a health advocacy and care navigation company that supports individuals and their families when it comes to protecting their most valuable asset—their health and well-being. We are an unbiased resource to which you can turn when facing a major health problem or any challenges with routine care. PinnacleCare services will guide members through some of the most serious and complex medical decisions they will face—connecting them with top-rated specialists trained and experienced in their condition to provide an expert opinion on their diagnosis and appropriate treatment options.
How does this differ from the services provided by doctors and health plans?
We work solely on behalf of our members and we have no conflict of interest associated with specific care or treatment. PinnacleCare guides you through what can be an incredibly confusing and time-consuming process to help prevent unnecessary or inappropriate treatment. We work to confirm a diagnosis at the onset and connect you/your family members with experienced specialists to inform them of the most current and effective treatment options.
When does PinnacleCare get involved?
PinnacleCare is your go-to resource when you or your covered family member is facing a serious diagnosis or complex condition, a recommendation for surgery, or a significant change in a current treatment plan.