Frequently Asked Questions
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Our patient advocacy and healthcare navigation helps to give you and your family total piece of mind.
FAQs
How can PinnacleCare help keep my family healthy?
PinnacleCare works with member families to help maintain optimal health, guiding healthy choices and solutions to your healthcare challenges. A few ways PinnacleCare helps keep your family in optimal health include:
- Collection, review and confidential storage of your family’s medical records to ensure that preventive care is up-to-date and that potentially lifesaving records can be rapidly accessed or transferred in a medical emergency
- Selection of qualified primary care physicians (including adult, pediatric and concierge practices), and coordination of appointments, paperwork, and necessary follow-up care
- Orchestration of care, research, and second opinions to support serious or complex medical conditions
- Proactive medical contingency planning for domestic and international travel, as well as 24/7 PinnacleCare Advisor access and support
- Coordination of regular Executive Physicals and nutrition consultations, as well as access to the foremost experts in preventive and integrative medicine
I am well-connected and have access to great doctors and hospitals. How can PinnacleCare help me?
Each top medical institution specializes in certain areas of medicine, and the majority of research and complex cases are related to these specific niches. Arguably, there is no one Center of Excellence that is the best at everything. Also, approaches to treatment vary from one institution to the other, and among physicians.
We help our members find the best healthcare options based on their medical needs and personal preferences. We provide objective data and research on leading physicians and cutting-edge treatments, available virtually around the world, based on our members’ requests and travel parameters. Also, members are assigned a 24/7 professional PinnacleCare Advisory team. For example, if you lose your prescription while on vacation, you can contact a member of your personal PinnacleCare Advisory team who will resolve the situation for you. They can assist you with all your healthcare issues – anytime, anywhere.
Our members are not always physically located near a reputable medical center because they may travel frequently or own more than one home. With a PinnacleCare membership, you will gain peace of mind knowing that if anything happens, you simply need to call your PinnacleCare Advisor who will begin to resolve your situation with the highest quality care, based on your specific needs.
How does PinnacleCare select and evaluate physician referrals provided to members?
The physician options we provide to PinnacleCare members are selected based on their experience, as well as the member’s preferences and needs. Experience is defined by many factors, including medical school and residency training, fellowship training if applicable, board certification, current research and teaching responsibilities, and where they currently practice. For specialists treating rare conditions, publication and national/international presentation history will also be provided.
We weigh the importance of specific elements of a physician’s background depending on the specialty and provide this information to our members so that they can choose the best option from a selection of well-qualified candidates. We find physicians through our extensive networks of contacts in top medical centers around the world, through recommendations from our Medical Advisory Board members, supplemented by research by our PinnacleCare Advisory teams.