It was during a vacation in the Dominican Republic that I realized how vitally important our family PinnacleCare membership was. Our holiday turned into every parent’s nightmare.
We were extremely impressed at how quickly our PinnacleCare team went into action. Over the next 24 hours, two PinnacleCare in-house physicians were in constant phone contact with me, tracking the severity of the situation.
On a Thursday afternoon, our six-year-old son became violently ill. He developed a fever that skyrocketed to 104ºF and we sped him to the local hospital. Early Friday morning, he was still very sick. My limited Spanish and my son’s Asperger’s syndrome made the situation even more difficult. That’s when we contacted PinnacleCare.
We were extremely impressed at how quickly our PinnacleCare team went into action. Over the next 24 hours, two PinnacleCare in-house physicians were in constant phone contact with me, tracking the severity of the situation. A Spanish-speaking health advisor spoke with the Emergency Room’s attending physician. At the same time, still more PinnacleCare personnel determined our options for flights and U.S. hospitals in the event that evacuation became necessary.
On Saturday morning, we made the decision to evacuate our son, and it went incredibly smoothly. A jet arrived with attending nurses already on board and it remained pressurized at ground level throughout the flight. The CEO of the evacuation firm even met us at the U.S. airport.
A PinnacleCare health advisor arrived at the emergency room at 11:00 p.m. to see us through the battery of tests, including a CT scan and tests for malaria. She did not leave our side until two in the morning. Our son received proper diagnosis and treatment, was discharged the next day, and fully recovered in the next two days. It was a superb job from start to finish.
I never realized how vital PinnacleCare’s service would prove to be. It sounds cliché, but I am not sure what we would have done without them.