I had been experiencing coughing for about two weeks. After my symptoms worsened, I decided to go to my primary care physician and was given a non-prescription medicine to ease my symptoms. The medicine alleviated the problems and I assumed all was well.
PinnacleCare is definitely taking the health care experience to a new level. I am enjoying the personalized, professional service they offer and the genuine care they give to us.
However, a few days later, while we were away from Baltimore at our beach house for the weekend, I was out dining and lost my appetite and became very nauseous. I went back to the beach house and had my wife take my temperature, which was 102 degrees. We called my primary care physician, who was on vacation. I did not feel comfortable contacting the on-call physician for my doctor. We immediately thought to call PinnacleCare’s Advisor Hotline for advice. The on-call Advisor contacted PinnacleCare’s Medical Director, who urged me to go to the emergency room of a local hospital that he recommended.
When I arrived at the local hospital, I was pleasantly surprised that the Advisor had already contacted the hospital and informed them that I was on my way and why. I passed right through the emergency room line and was quickly seen. My wife and I waited only a few short hours to find out that I had come down with pneumonia. At my age, that is always an uneasy diagnosis to hear, so I was glad that we had taken immediate action. The hospital gave me an antibiotic by IV and then I was sent back to my beach home with another oral antibiotic for my symptoms and a non-prescription medication for my fever.
I was impressed that PinnacleCare’s assistance didn’t stop there. The Medical Director stayed in contact with us, to make sure the antibiotics weren’t too much for me.
My own Advisor also called to check on me to see how I was feeling after the weekend. PinnacleCare is definitely taking the health care experience to a new level. I am enjoying the personalized, professional service they offer and the genuine care they give to us.