I was in the Miami International Airport en route to Buenos Aires to visit family friends. Suddenly, I realized that I had forgotten to pack my medication that was essential for both the long flight and vacation. I immediately called PinnacleCare.

Leaping the equivalent of tall buildings and faster than a plane preparing for take-off, the PinnacleCare health advisory team really saved the day.

After weighing the options, the advisor decided to enlist the help of the Florida health advisory team and call the prescription into a Miami pharmacy. However, since the prescription had recently been filled, the advisor had to page the issuing physician to call in a 10-day emergency prescription. To further complicate matters, the drug is a controlled substance and requires the prescribing physician to have a Drug Enforcement Administration (DEA) number and follow regulatory guidelines. Even the physician commented, “Wow, I can’t believe that someone is available at this hour and would go to such extremes to help!”

After securing the prescription refill, the advisor then had to convince a Miami car service to not only pick up and deliver the medication, but to also pay for it in the absence of an established corporate account.

By the time the car service delivered the prescription, I had already boarded the flight, the doors were closed, and the craft, crew and passengers were awaiting push back. Using a ‘possible-in-air-medical-emergency’ plea, the advisor actually convinced the airline supervisors to hold the plane and allow the medications to be delivered securely to me!

Leaping the equivalent of tall buildings and faster than a plane preparing for take-off, the PinnacleCare health advisory team really saved the day.

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