Having accessible up-to-date and accurate comprehensive medical records can be the difference between life and death in a crisis situation. Trust PinnacleCare to efficiently manage the process start-to-end and quickly…because speed and quality matters.

Frequently Asked Questions

Are you HIPAA Compliant?

Yes, we are HIPAA compliant. PinnacleCare, as a business entity, satisfies the privacy, security, and the electronic transactions and code set standard requirements as set by the U.S. Department of Health and Human Services.

Can I access my medical records?

Medical records are available online through the PinnacleCare Electronic Health Records (PEHR) portal after they are reviewed by a physician and the advisor, based on membership type. Members choose who receives access to records and which records are collected.

Can you obtain my records from my provider?

Yes we will do whatever it takes to track them down. HIPAA states that health care providers can withhold certain types of records such as psychotherapy notes.

How long does the process typically take?

It can vary, greatly. The vast majority of our records (85-90%) are received well within our 21-day deadline. For individuals requesting records, it typically takes 30 days.

How much of my medical history do you track?

For individuals, we collect records for the past five years, depending on membership level. For group and employer plans, we collect records in relation to episodic events.

Do I need a medical release form?

Yes, a HIPAA compliant release is required to collect records. In many cases, it is required that it is dated after the date of the records being requested. Some facilities and providers also require their own specific release form to be signed before releasing records.

How long does my provider have to process and sign off on my records?

This can vary depending on the type of treatment but generally, providers must sign off on their notes within thirty days of seeing the patient.