Medical Records Collection
Having accessible up-to-date and accurate comprehensive medical records can be the difference between life and death in a crisis situation. Trust PinnacleCare to efficiently manage the process start-to-end and quickly…because speed and quality matters.
Frequently Asked Questions
Are you HIPAA Compliant?
Yes, we are HIPAA compliant. PinnacleCare, as a business entity, satisfies the privacy, security, and the electronic transactions and code set standard requirements as set by the U.S. Department of Health and Human Services.
Can I access my medical records?
Medical records are available online through the PinnacleCare Electronic Health Records (PEHR) portal after they are reviewed by a physician and the advisor, based on membership type. Members choose who receives access to records and which records are collected.
Can you obtain my records from my provider?
Yes we will do whatever it takes to track them down. HIPAA states that health care providers can withhold certain types of records such as psychotherapy notes.