How we help

Expertise to support your health needs

With decades of experience, PinnacleCare understands the intricacies and challenges of healthcare.

Through our robust resources and services, combined with our relationship with leading medical experts, we provide you with access to the right information and the right care, at the right time. Giving you the peace of mind and confidence to make healthcare decisions that lead to better outcomes.

Medical advisors navigating healthcare
  • Physician-matching with the most qualified provider and client preferences
  • Research on conditions, cutting-edge treatments, clinical trials, and providers
  • Deep relationships with top specialists in every medical field and Medical Centers of Excellence

  • Expertise of our Medical Advisory Board comprised of renowned physicians

  • Support for mental and behavioral health resources and partners

  • Coordinate all medical care and logistics, at home and abroad

  • Collect and organize medical records, creating personal health summary

  • Global travel contingency and risk management plans

Frequently asked questions
about PinnacleCare

How does PinnacleCare select and evaluate physician referrals provided to clients?

The physician options we provide to PinnacleCare clients are selected based on their experience, as well as the client’s preferences and needs. Experience is defined by many factors, including medical school and residency training, fellowship training if applicable, board certification, current research and teaching responsibilities, and where they currently practice. For specialists treating rare conditions, publication and national/international presentation history will also be provided.

We weigh the importance of specific elements of a physician’s background depending on the specialty and provide this information to our clients so that they can choose the best option from a selection of well-qualified candidates. We find physicians through our extensive networks of contacts in top medical centers around the world, and through recommendations from our Medical Advisory Board members, supplemented by research by our PinnacleCare Medical Intelligence team.

What happens if I do not have a PinnacleCare Health Advisor in my area?

Your PinnacleCare Health Advisory team will take care of all your healthcare needs regardless of where you live. Our capabilities and network span the globe. Your PinnacleCare health Advisor is committed to promoting your ongoing health and wellness when traveling as well as living abroad. Wherever you are living or traveling, your PinnacleCare Health Advisor will keep in close touch with you through your preferred method of contact, be it telephone, email, or face-to-face meetings.

Does PinnacleCare provide medical care?

PinnacleCare does not provide medical care. We help you navigate the complicated healthcare landscape to get the right care at the right time for your specific health needs. We help you find the most qualified provider, work through all the logistics, even schedule your appointments. Our team of experts is here to support you, provide guidance, and answer any questions you may have at any time to help you achieve the best health outcome.

We also partner with organizations to provide expert care where it is most convenient for you—at home, in your workplace, and more—depending on your health situation.

Does PinnacleCare only refer its clients to specific Centers of Excellence or providers?

Although we have relationships with over 130 Centers of Excellence throughout the United States and over 65 physicians on our Medical Advisory Board, we do not restrict or limit access and referrals to those institutions or physicians. We focus on identifying the most qualified physician and facility options based on a client’s specific medical needs and personal preferences.

Are PinnacleCare services covered by my health insurance plan?

PinnacleCare services are not covered by any health insurance plans. We work solely on behalf of our clients and are not affiliated to a specific plan or network. This allows PinnacleCare to provide objective, unbiased guidance based on your health needs and preferences.

I already have relationships and am well-connected with great doctors and hospitals. How can PinnacleCare help me?

While personal connections are great and can be very useful in certain situations, PinnacleCare’s experience, knowledge, and relationships help to provide unbiased matching, full insight into all your needs, a diverse rage or providers, and streamline the process.

Does PinnacleCare receive commission or other compensation from providers and Centers of Excellence where it refers clients?

We neither give nor receive commission or compensation from physicians or Centers of Excellence. We work directly for our clients. The doctors and Centers of Excellence are attentive to the needs of PinnacleCare clients because of their relationships with our team and the way that we streamline their care delivery.

How are PinnacleCare Health Advisors different from a concierge doctor?

Perhaps the biggest difference is concierge doctors practice medicine. At PinnacleCare, we take a similar concierge-approach to helping members manage their entire health journey with personalized support, suggesting researched-backed next steps in their health journey, and working closely with their concierge and other medical providers.

Our services are highly complementary–a concierge doctor is there to provide care when needed and your PinnacleCare Health Advisor is here to support any of your health needs at any time.

If you are interested in getting a concierge doctor, your PinnacleCare Health Advisor can help you find a qualified physician that fits your needs.

Does PinnacleCare sell health insurance?

No, but as a member of PinnacleCare, you have access to our Private Health Insurance and Medicare Advisors, who will use their expert knowledge to provide you objective and independent guidance on the most appropriate policies for you to protect your health and wealth.

PinnacleCare experts support you with claims auditing, resolving billing errors, advocating for you if a claim is denied or negotiating unexpected medical bills.

Lady with questions about health advocacy
By providing personalized support, we give you the power to protect what matters most—your health.
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