About us

Private Health Advisory to support your greatest asset, your health

By putting our members at the center of everything we do, PinnacleCare helps to solve the challenges of healthcare to support you in achieving a better healthcare experience and improved outcomes.

Mother and daughter health care

About PinnacleCare

Founded in 2001, PinnacleCare is a private healthcare navigation and medical intelligence company with a mission to help all clients realize their highest expectations for their health and wellness. It was founded based on the need for an objective, unbiased resource to help guide individuals and their families through an informed decision-making process in all matters related to their health.

PinnacleCare’s personalized approach to healthcare is a unique combination of exceptional medical resources and an unmatched range of services and outstanding support. This approach provides clients better access to the best healthcare experiences, expert guidance through the complex healthcare system by experienced and caring Health Advisors, and assurance in leading the healthiest lives possible.

Pinnaclecare health navigator working in office

PinnacleCare, a Sun Life company

In 2021, Sun Life (U.S.) acquired PinnacleCare. Sun Life’s purpose of helping clients achieve lifetime financial security and live healthier lives, directly aligns with the work of PinnacleCare and expands both companies expertise in health.

With the support of Sun Life, PinnacleCare continues to expand its resources and services to bring clients all over the world the peace of mind and confidence to make better health decisions.

CEO Miles Varn and the PinnacleCare team cut ribbon to open new US headquarters

A commitment to Inclusion, Belonging, and our communities

PinnacleCare and Sun Life are deeply committed to embracing inclusion and belonging in our workforce and giving back to the communities where we live, work and do business.

Diverse employees of Sun Life
Employees being included
Employees of Sun Life
Woman applying to work at PinnacleCare

Careers with PinnacleCare

We are proud to be champions for our clients’ health and help them achieve the best possible outcomes. Within the diverse team at PinnacleCare, you will find rich opportunities to challenge yourself and develop your professional goals. We are looking for caring, compassionate professionals with a personal commitment to excellence, and who are motivated to make a meaningful difference in others’ lives.

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Our open roles are now posted at sunlife.com/careers/

Frequently Asked Questions about PinnacleCare

What is the mission statement of PinnacleCare?

PinnacleCare was founded based on a need for an objective, unbiased resource to help guide individuals, their families, and employees through an informed decision-making process in all matters related to their health.

How much does PinnacleCare cost?

Annual memberships tailored to your needs range from $15,000 to $55,000 per year. Our annual membership platform provides clients with ongoing continuity of care for individuals and/or family coverage. Tiered support for varying levels of medical complexity with a dedicated Health Advisor to support all your health needs.

To discuss becoming a PinnacleCare member and how our team can help, contact our Relationship Management team today at (877) 241-7041 or email us.

Does PinnacleCare provide medical care?

PinnacleCare does not provide medical care. We help you navigate the complicated healthcare landscape, across America or while traveling abroad, to get the right care at the right time for your specific health needs.

We help you find the most qualified medical providers, work through all the logistics, and even schedule your appointments. Our team of experts is here to support your family, provide guidance to you, and answer any questions at any time to help you achieve the best health outcomes.

We also partner with many organizations to provide expert care where it is most convenient for you—at home, in your workplace, across the globe, and more—depending on your health situation.

Is PinnacleCare covered by my health insurance plan?

No, PinnacleCare services are not covered by health insurance.

We work solely on behalf of our clients, their families, or employees and are not affiliated to a specific health insurance plan or health care network. This allows PinnacleCare to provide objective, unbiased guidance based on your health needs, the latest medical research, and your personal preferences.

How is PinnacleCare different from a concierge doctor?

Perhaps the biggest difference is concierge doctors practice medicine.

At PinnacleCare, we take a similar concierge-approach and then enhance it, helping our members manage their health and longevity with round-the-clock personalized health support, in America or across the globe. PinnacleCare’s health experts are world-renown physicians in their field, who then work closely with your concierge doctor, medical specialists, hospitals, clinics, and your other medical providers.

Our services are highly complementary–a concierge doctor is there to provide care when needed. The PinnacleCare team supports any of your healthcare needs at any time, any place across the globe, and with the best medical experts at your side.

If you are interested in finding the best concierge doctors, the PinnacleCare team can help you find a qualified physician based on your personalized criteria that fits your needs.

Does PinnacleCare sell health insurance?

No, our healthcare system experts can support you with claims auditing, resolving billing errors, advocating for you if a claim is denied or negotiating unexpected medical bills.

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