Connecting with the right specialist makes all the difference
As a PinnacleCare member for over 15 years, Alexander and his family connect with their Health Advisor regularly. When he began experiencing several symptoms impacting his health and not able to get an accurate diagnosis from his local doctors, he leaned on his Health Advisor and the PinnacleCare team for help.
Situation
Alexander was experiencing multiple symptoms that continued to get worse, significantly reducing his quality of life. After many appointments and tests with his local providers, he was diagnosed with cancer and recommended chemotherapy. Not feeling confident with his diagnosis and treatment plan, Alexander connected with his personal Health Advisor to get support.
Dedicated PinnacleCare Support
His Health Advisor stepped into action collecting medical records, including his recent test results, and had a Medical Director provide a comprehensive review of his medical information. The PinnacleCare team discussed their findings with Alexander and recommended he seek a second opinion from leading specialists at Centers of Excellence.
His Health Advisor scheduled his specialist appointments and, with Alexander’s approval, supported him throughout:
• Compiling, organizing, and transferring his necessary medical records to each specialist
• Preparing Alexander ahead of all appointments with information and questions to ask
• Virtually attending appointments to take notes
• Conducting follow-up calls with Alexander after each appointment to ensure he understood all the information provided by the specialists
Member Outcome
With the support of his PinnacleCare team to find the right specialists, including a leading oncologist and infectious disease physician, it was determined that Alexander did not have cancer, but rather a viral infection. This accurate diagnosis eliminated the need for him to undergo chemotherapy, therefore removing all the associated risks and side effects that can come with intense treatments.
During a frustrating and scary time of misdiagnosis and poor health, Alexander was able to rely on his PinnacleCare team to get him to the most qualified providers and take care of everything behind the scenes, so he could focus on his health.
This story represents an actual PinnacleCare member and has been deidentified for privacy purposes.
PinnacleCare is a member of the Sun Life Financial Inc. (“Sun Life”) family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.
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