A Tailored Approach to Finding Your Ideal Healthcare Provider
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In-depth research and personalized support streamline the process of connecting with the best healthcare providers
Choosing the right healthcare provider is akin to picking a trusted partner for your healthcare journey. With the right partner, you are better informed, empowered, and more comfortable navigating complex health decisions. Unfortunately, in today’s complicated healthcare landscape, finding and securing an appointment with a top-tier healthcare provider can feel like an uphill battle.
The endless provider search
Finding the healthcare provider who meets your criteria can be time-consuming and rife with potential pitfalls. You may know providers through your social connections or as a result of serving as a board member at a medical institution, but how much do you know about the provider’s training, experience, areas of special expertise, and office operations?
You could research providers on the Internet, but you’ll likely be inundated with results, most of which won’t meet your criteria after you delve deeper into their background and experience. Web searches can be skewed by paid search engine ads and resources like “best doctor” lists are more like popularity contests than a carefully curated and personal vetted search.
A personally tailored approach
There is another approach to choosing healthcare providers. “Our solution provides members with carefully researched, detailed, customized reports on providers—including physicians, alternative medicine providers, behavioral health specialists, and more—who meet our members’ specific needs,” explains Corrine Satriano, Director of Operations, Health Risk Solutions at PinnacleCare. Satriano leads the Medical Intelligence team, which is made up of experienced researchers with strong research and clinical backgrounds. The team includes experts in Public Health, registered nurses, behavioral health specialists, nutritionists, military medics, and others who have worked in the healthcare field.
The Medical Intelligence team works proactively, strengthening and expanding PinnacleCare’s provider database. For geographical areas that are more remote or have shortages of providers in common specialties, the team focuses on finding and vetting providers and exploring telehealth availability to meet members’ needs.
“We have built and continue to build an extensive national database of providers, using not only information about their experience, areas of expertise, educational and clinical backgrounds, hospital affiliations, and location, but also information gathered from our members’ direct experiences with these providers. Our provider reports also take into account proprietary notes from meetings between our Chief Medical Officer and Director of Clinical Relations as well as insights from calls made by our team to the provider’s office. This information helps us anticipate our members’ experiences, allowing us to determine if the provider will meet our members’ needs,” she adds.
Once a list or report is developed, the research team provides it to the member’s health advisor. The advisor then reviews the options with the member, answering any questions the member has. The advisor can also help expedite the process of making an appointment and will often attend appointments remotely or in person with members to take notes, ask questions, and provide support. Prior to an appointment the advisor can provide the member’s complete, secure electronic health record to all providers to ensure they have a comprehensive understanding of the member’s health, diagnoses, past treatments, and family history.
“What the Medical Intelligence team provides is very different than a recommendation from a friend or a list of providers put together by a health insurer or a provider rating site like U.S. News or Zocdoc,” says Satriano. “Our recommendations are highly customized to each member’s specifications and backed by our meticulous, ongoing research. The goal is to help members achieve a positive health outcome, whether they’re facing a new serious diagnosis, managing a chronic health issue, or working to achieve their best health and wellbeing.”
Frequently asked questions about medical intelligence
Connect with PinnacleCare
For more information about the work of PinnacleCare’s Medical Intelligence team and how it could support your health needs, connect with us today.
PinnacleCare is a member of the Sun Life Financial Inc. (“Sun Life”) family of companies. PinnacleCare and its employees do not diagnose medical conditions, recommend treatment options or provide medical care, and any information or services provided should not be considered medical advice. Any medical decisions should be made only after consultation with and at the direction of your medical provider. Any person or entity who provides health care services following a referral or other service provided does so independently and not as an agent or representative of PinnacleCare.
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PCWC-10116-9 #1592537477 02/25 (exp. 02/27)
