For California Residents
Your privacy is important to PinnacleCare. We are committed to maintaining the privacy and security of your personal information. You can read further about how we respect your privacy at https://www.pinnaclecare.com/. Click on the privacy link at the bottom of that page to learn more.
Personal information we may collect
In the past 12 months and in the future, PinnacleCare* may collect the following categories of your personal information:
|Category of Personal Information||Examples of Personal Information|
|Identifiers||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, or other similar identifiers|
|Personal information categories listed in the California Customer Records statute||A name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, or any other financial, medical, or health insurance information. *Some personal information included in this category may overlap with other categories|
|Characteristics of protected classifications under California or federal law||Race, color, age (40 years and older), ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information|
|Commercial information||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies|
|Biometric information||Physiological, biological or behavioral characteristics, including an individual’s deoxyribonucleic acid (DNA), imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, voice recordings, gait patterns or rhythms, and sleep, health, or exercise information|
|Internet or other electronic network activity information||Information regarding a consumer’s interaction with our Internet Web sites, applications, or advertisements|
|Geolocation data||Physical location and/or movements determined by means of digital information processed via the Internet|
|Professional or employment-related information||Current and/or past employment history including performance evaluations|
|Inferences drawn from other personal information||Information used to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes|
The personal information that we collect about you may include sensitive personal information. The categories of sensitive personal information we may collect include:
- social security or passport number
- account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account
- precise geolocation
- religious or philosophical beliefs
- genetic data
- health information
- sex life or sexual orientation
Sources of personal information
We get your personal information, including sensitive personal information, from one or more of these categories of sources:
- Directly from you
- Employers/Benefits administrators
- Service providers
- Our website and related applications
- Other third parties (these may include, among others, third party administrators, healthcare providers, authorized representatives, vendors, social media sites, consumer reporting agencies, and regulatory agencies)
Uses of personal information
We may use the above categories of personal information for these commercial or business purposes:
- To provide the products and services you and/or your employer have requested
- To create, maintain, and service your accounts
- To evaluate, establish and maintain business relationships that are integral to our business. This includes to conduct credentialing and other due diligence on brokers, dental and vision providers, and board members; administer broker appointments; enter into contractual arrangements; satisfy statutory and regulatory requirements; process compensation and other types of payments; and collect debt.
- For internal business purposes, including but not limited to audit, risk management, security, and quality control purposes
- To collect and display personal testimonials of our satisfied clients. With the client’s consent, we may publish a testimonial for advertising, publicity, promotional, or educational purposes. This may be in print, television, radio, online, within a multimedia presentation, or on social media
- To comply with federal, state or local laws, or respond to a subpoena. Also, to comply with an inquiry by a governmental agency or regulator
- For any other legally permissible purpose related to the products or services we provide
We may use your sensitive personal information for these purposes:
- To provide you products or services that you have requested
- To ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes
- Short-term, transient use, including but not limited to non-personalized advertising shown as part of your current interaction with us
- Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, and processing payments. Also, providing financing, analytic services, storage, or similar services on our behalf.
We do not use your sensitive personal information for reasons other than those listed above.
Once we obtain your personal information, we do not further disclose it except as permitted or required by law. We may share your information within PinnacleCare for the above purposes.
Third parties to whom personal information is disclosed
In the past 12 months and in the future, PinnacleCare may disclose the above categories of your personal information and sensitive personal information within the PinnacleCare group of companies, as well as to the following categories of third parties:
- Service providers that help us conduct our business and perform services on our behalf
- Employers/Benefits administrators and their service providers
- Government agencies, regulatory authorities and other third parties as required by law
- You and your authorized representative(s)
The information we disclose may include patient information that has been de-identified according to the HIPAA safe harbor method. If we disclose your information to third parties, we require them to protect the privacy of your information. We permit them to use and disclose your information only for the purpose(s) for which we provided it.
Retention of personal information
The type of record or other information involved may affect how long we retain your personal information. We retain your personal information and sensitive personal information for as long as it is needed for the purposes for which we collect it. We may need to retain your information for longer in order to meet applicable legal, regulatory, business, or contractual requirements.
Sale or sharing of your personal information
PinnacleCare does not sell your personal information or sensitive personal information. We also do not share it with third parties that target advertising to you based on your activity on the websites, applications, or services of other businesses.
Your privacy rights
How to exercise your rights and/or obtain further information
You can submit a request to access, correct, or delete your personal information in any of the following ways.
- Call 1-888-444-2045
- Email Mypersonaldatarequest@pinnaclecare.com
- Fill out a California individual rights request webform
- Complete and submit the webform at the bottom of this page. We may require you to provide additional information so that we can verify your identity and process your request.
- Fill out a PinnacleCare request form
- Consumer Individual Rights Request Form for California Residents – English | Consumer Individual Rights Request Form for California Residents – Spanish
- Once completed, follow the directions on the form to send it back to us.
- Ask an authorized agent to make a request for you
- If an authorized agent makes a request on your behalf, we will require signed permission from you giving the agent the authority to make the request.
- If applicable, this may include proof that you granted your authorized agent power of attorney pursuant to California probate law.
When we receive your request in any of the ways listed above, we will use the information you provide to verify your identity. We will contact you if we need more information to verify your identity. PinnacleCare may not be able to complete your request if we cannot verify your identity, your authorized agent’s identity, or your signed authorized agent permission.
Access to your personal information
You have the right to request that we disclose to you:
- Categories of personal information we have collected about you
- Categories of sources from which we collect your personal information
- Business or commercial purposes for collecting, selling, or sharing your personal information
- Categories of third parties to whom we disclose your personal information
- Categories of personal information that we have disclosed about you for a business purpose
- Specific pieces of personal information we have collected about you in the 12 months preceding your request.
You may make up to two requests in any 12-month period.
If we have inaccurate information about you, you have the right to request that we correct it. When we get a correction request, we will make reasonable efforts to correct any inaccurate information.
You have the right to request that we delete your personal information. We will promptly consider all deletion requests. However, we can retain your information under certain conditions, even if you ask us to delete it. An example includes when we need to retain your personal information to comply with record retention requirements. If we deny your request, we will notify you of the reason for the denial.
We will not discriminate against you because you have chosen to exercise any of your privacy rights listed above.
Last updated: January 1, 2023
PinnacleCare is a member of the Sun Life group of companies. © 2022 Sun Life Assurance Company of Canada, Wellesley Hills, MA 02481. All rights reserved. Sun Life and the logo symbol are registered trademarks of Sun Life Assurance Company of Canada.
Consumer Individual Rights Request Form for California Residents – English | Consumer Individual Rights Request Form for California Residents – Spanish
California Consumer Privacy Inquiry Webform: