Fast appointments on a tight schedule

Member situation

Maria, a physician, was trying to manage her busy work schedule between two homes, and struggling with increasing back pain. She reached out to PinnacleCare to help her find a specialist who could identify and remedy her pain.

PinnacleCare Support

Working within a two-day window of when Maria would be in town at one of her homes, the PinnacleCare team coordinated and scheduled appointments with multiple specialists, including a pain management consultation, spine consultation, knee X-ray, knee MRI, and a follow-up appointment. A PinnacleCare team member Accompanied Maria to take notes, provide additional guidance and ensure the appointments went smoothly.

Member Impact

With PinnacleCare’s expert navigation and coordination, Maria was able to complete all the appointments necessary for her doctors to pinpoint the source of her discomfort and get her on the path to being pain-free.

"As a physician myself, I know how difficult it can be to navigate the medical system. To secure and make it on time to that many appointments in the same two days is just short of miraculous.”