Navigating unexpected health events
Member situation
When Stewart Smith became a young adult managing his own healthcare, he was grateful for the support of his PinnacleCare Health Advisor. He relied on the PinnacleCare team to help him stay on top of his health and preventive care needs. As with all members, PinnacleCare maintained all of Stewart’s medical records, as well as PinnacleCare Health Summary. Stewart’s experience highlights the value of ongoing health support, especially when faced with a sudden health concern.
Dedicated PinnacleCare Support
Initial response
After experiencing chest tightness, Stewart visited urgent care, and recommended which recommended further evaluation at the emergency room. He contacted his PinnacleCare Health Advisor who promptly contacted the hospital, sending Stewart’s complete medical records and Health Summary. This ensured providers had a comprehensive view of his health, enabling them to provide more effective treatment.
During hospital admission
- PinnacleCare proactively communicated with Stewart’s providers, ensuring they had access to his complete medical history
- Maintained regular contact with Stewart, addressing his questions and concerns to boost his confidence in the care received.
After hospital discharge
- PinnacleCare obtained Stewart’s hospital records and forwarded them to his primary care provider
- His PinnacleCare Health Advisor promptly scheduled all necessary follow-up appointments.
Member Impact
Stewart’s experience highlights the crucial role of PinnacleCare’s 24/7 support during a health emergency. While seeking immediate medical attention remains paramount, PinnacleCare’s assistance allowed Stewart to focus on his recovery, alleviating stress during a critical time.
This case underscores the invaluable benefit of having a dedicated health advisory team. PinnacleCare’s comprehensive support proved vital in navigating an unexpected health event, demonstrating its ability to provide peace of mind and assistance when it matters most.
"It's times like these that I most appreciate my membership. I’ve had ER doctors tell me how helpful it is and how much they appreciate getting records from PinnacleCare"
